ACCOUNT & DATA DELETION

Registered ECTOPAY Recharge Hub agents may request deletion of their account and associated personal data by contacting ECTO PAY (PRIVATE) LIMITED.

HOW TO REQUEST DELETION

Email info@ectopay.com with the subject ECTOPAY Recharge Hub Account Deletion Request.

INCLUDE IN YOUR REQUEST

• Registered mobile number
• Username or Agent ID, if known
• Agent or business name

VERIFICATION

For security, we may ask for reasonable verification before acting on the request.

WHAT WILL BE DELETED

After verification, account-linked personal information will be deleted or anonymized where applicable. Some transaction, accounting, fraud-prevention, security, dispute or legally required records may be retained for the applicable retention period.

ACCOUNT PROVISIONING

ECTOPAY Recharge Hub is intended for registered agents. If your account was created or managed through an ECTOPAY administrator or business onboarding process, the same deletion request process applies.

CONTACT

ECTO PAY (PRIVATE) LIMITED
No. 37, Main Street, Oddamavadi-01, Sri Lanka
Email: info@ectopay.com